GENERAL CONDITIONS
Terms
&
Conditions
Find the core terms and conditions governing the use of our services. This section includes information regarding your rights and obligations, as well as applicable restrictions. Please read carefully to ensure you fully understand the terms in effect.
General rules and conditions
General Rules
Welcome to iL Fiore, where we invite you to enjoy a unique culinary experience. To ensure the finest atmosphere for all our guests, we kindly request your adherence to a few house guidelines. Should you have any special requests or unforeseen needs, we will gladly do our best to accommodate you.
iL Fiore crafts each dish using fresh, seasonal ingredients, which means recipe modifications are not always feasible. That said, we readily cater to food allergies or intolerances whenever notified prior to your visit.
Online table reservations are available for parties of up to 14 people. For larger groups and private dining inquiries, please reach out to us by phone or email.
Should you be delayed, please contact us as soon as possible so we can best accommodate your arrival time.
Due to health and hygiene regulations, pets are strictly prohibited inside the restaurant. Certified service and guide dogs are welcome, provided you notify us at the time of your reservation.
While we do not have a formal dress code, we kindly encourage smart-casual attire to complement the dining experience.
Lastly, while you are welcome to take photos of your dining experience, we kindly ask that you do so with discretion, ensuring the privacy of fellow guests is fully respected.
General Policies
1. Contact Details
iLFiore – Larisa
11 Antiparou St., Ergatikis Protomagias Sq.
41335, Τ. +30 2411.116566
reserved@ilfiore.gr
iLFiore – Velika
Velika Beach
Τ. +30 2494.051181
reserved@ilfiore.gr
hereinafter referred to as iL Fiore
2. Definitions
Customer: Any natural person or legal entity that uses services, books reservations, or purchases goods from iL Fiore, acting either on their own behalf or for other beneficiaries.
Restaurant: The restaurant premises located at 11 Antiparou Street, Ergatikis Protomagias Square, Larissa, and at Velika Beach, Velika.
Services Any service provided by iL Fiore, including, without limitation, the provision of meals and hospitality on the restaurant premises.
Products Any and all goods consumed or purchased by the Guest at iL Fiore, including, but not limited to, prepared food items, beverages and wines, gift vouchers, and ingredients sourced or utilized by the Restaurant.
Website The website https://ilfiore.gr as well as any associated or alternative domains through which products or services of iL Fiore may be ordered, reserved, or purchased.
Email: The designated email address reserved@ilfiore.gr and any corresponding alternative domain utilized for official communications—where Guests may direct inquiries, formal notifications, or complaints.
Terms All terms, conditions, and provisions set out herein, including all appendices, schedules, and the Privacy and Cookie Policy published on the Website, all of which form an integral and binding part of these Terms.
Applications: Any digital application, software, or tool developed, operated, or hosted by third-party providers and accessed by the Guest through the Website, including without limitation the online booking platform and the last-minute offers application.
3. Scope, Acceptance and Application of Terms
These Terms and Conditions shall apply to every offer issued by iL Fiore and to any contract or agreement concluded—whether on-site at the restaurant or remotely via the Website, telephone, or email—between iL Fiore Restaurant and the Guest.
Guests may access and review these Terms via several channels, including browsing the Website or following the relevant hyperlink provided during the online reservation or checkout process. Upon formal request, iL Fiore shall transmit the Terms by electronic mail in PDF format for electronic storage or printing by the Guest. In the course of placing an online booking or order, the Guest must expressly consent to these Terms by checking the mandatory confirmation box prior to final submission. Where a reservation is confirmed by iL Fiore via email (such as subsequent to a telephone booking), the Terms shall be transmitted either as an email attachment or via an active web link.
The Terms and Conditions of iL Fiore Restaurant shall take precedence over any conflicting terms and conditions of the Guest. In the event of any discrepancies or inconsistencies between different language versions, the original Greek version shall strictly govern and prevail.
In the event of any discrepancies or conflicting provisions, the parties shall negotiate in good faith to reach a mutual consensus, which must be executed in writing. Any agreed derogation or amendment to these Terms shall be strictly limited to the specific matter concerned and shall not affect the validity, legality, or enforceability of the remaining provisions.
If any provision of these Terms is found to be contrary to applicable law, void, or unenforceable, such determination shall not affect the validity or enforceability of the remaining provisions. Any invalid provision shall be superseded by a valid and enforceable provision that most closely reflects the commercial intent and legal purpose of the original provision.
Any agreement, binding obligation, or booking initiated through third-party platforms or intermediaries shall only become binding and legally effective following formal written confirmation issued directly by iL Fiore Restaurant.
iL Fiore Restaurant reserves the right to amend these Terms and Conditions and its pricing structure at its sole discretion, provided that such revisions do not adversely prejudice existing Guest rights. Any material modifications shall be communicated to Guests with reasonable advance notice to ensure applicability to ongoing or prospective transactions.
4. Booking Procedure and Conclusion of Contract
A binding agreement is concluded immediately upon the Guest checking the mandatory acceptance box and definitively confirming the reservation. For reservations and orders initiated outside the Website, iL Fiore shall confirm the terms of the agreement, insofar as practicable, via electronic mail, incorporating the applicable Terms and Conditions either through a direct hyperlink or as an attached electronic file.
The agreement enters into full legal force and effect upon the transmission of said confirmation by iL Fiore to the Guest.
The provisions and terms set out on the Website are deemed adequate and sufficiently detailed to enable the Guest to reasonably evaluate them. Should the Guest have any questions or ambiguities concerning their content, the Guest is required to contact iL Fiore prior to finalizing the booking procedure.
Η περιγραφή των όρων είναι επαρκείς και λεπτομερείς στον Ιστότοπο, ώστε ο Πελάτης να μπορεί να τα αξιολογήσει σωστά. Αν ο Πελάτης έχει αμφιβολίες σχετικά με το περιεχόμενο, πρέπει να επικοινωνήσει με το iL Fiore πριν ολοκληρώσει τη διαδικασία κράτησεις.
5. Reservation Procedures, Confirmations, Reminders & Waiting List
iL Fiore Restaurant reserves the right, at its sole discretion, to accept or decline any reservation request (including, without limitation, instances where a request appears fraudulent or originates from a Guest with whom an unresolved dispute exists). A reservation shall be deemed definitive and binding solely upon formal written confirmation issued by iL Fiore to the Guest. Thereafter, iL Fiore Restaurant shall dispatch automated reservation reminders via electronic mail and/or SMS to the contact details expressly designated by the Guest.
The Guest is required to reconfirm any reservation at least two (2) days prior to the scheduled arrival date. For parties of six (6) or more guests, formal reconfirmation must be provided at least four (4) days prior to the arrival date.
The Guest explicitly consents and agrees that iL Fiore Restaurant may dispatch automated booking reminders and operational notifications via electronic mail or SMS to the contact details provided.
The delivery of confirmations and/or reminders via email and/or SMS by iL Fiore restaurant cannot be 100% guaranteed due to technical reasons. Incorrect entry of contact details by the Customer may also prevent the transmission or receipt of such messages. Non-receipt of a confirmation or reminder by the Customer cannot be considered grounds for terminating the agreement or as a valid cancellation. If the Customer has not received a specific confirmation or reminder, they may always request iL Fiore to resend it.
6. Cancellation Policy, Amendments & Modifications
Should the Guest wish to cancel or amend any reservation (whether provisional or confirmed), such request must be executed exclusively via the management link contained in the booking confirmation email, by written notification via electronic mail, or by direct telephone contact with the restaurant. A cancellation shall be deemed effective only upon formal written confirmation issued by iL Fiore via email. Cancellation or amendment requests transmitted through unauthorized channels, including SMS, instant messaging, or social media platforms, will not be accepted.
7. Quality Assurance, Inquiries & Complaints Policy
Any agreement concluded with iL Fiore Restaurant constitutes a best-efforts commitment (obligation of means), under which iL Fiore Restaurant undertakes to perform its culinary and hospitality services in alignment with established industry standards and professional diligence. iL Fiore strives continuously to maintain the level of quality and service excellence that a Guest may reasonably anticipate.
The Customer must report any complaints to iL Fiore restaurant as soon as possible and preferably immediately. iL Fiore undertakes to acknowledge receipt of any written complaint within 7 days, investigate it thoroughly, and handle it in the best possible manner.
8. Liability
iL Fiore restaurant is liable only for damages resulting from a breach of its agreed obligation or caused by intentional gross negligence or fraud by iL Fiore and/or its designated representatives. The Customer must report such misconduct as soon as possible and no later than within 14 days, in writing and with supporting grounds.
iL Fiore Restaurant assumes no liability or responsibility whatsoever for any theft, loss, or damage to personal effects, garments, vehicles, or other valuables belonging to the Guest during their presence on the premises, or arising out of the use of parking facilities or complimentary cloakroom/coat-check areas.
Where a Guest procures products, catering services, or bookings on behalf of, or for the benefit of, any third party, contractual privity shall remain strictly between iL Fiore Restaurant and the contracting Guest. iL Fiore undertakes no direct performance obligations or legal duties toward such third-party end recipients, and the Guest shall assume sole responsibility and liability for all representations, covenants, and statutory obligations owed thereto.
9. Termination of Agreement
iL Fiore Restaurant reserves the right to suspend or terminate the agreement without liability in the event that performance of its contractual obligations is hindered or rendered impossible, whether temporarily or permanently, by an occurrence of force majeure. For the purposes hereof, force majeure shall encompass any unforeseen event or circumstance beyond the reasonable control of iL Fiore, including, without limitation, severe transportation or traffic disruptions, extreme weather phenomena, civil unrest, labor disputes or strikes, acts of war, state mobilization, fire, power outages, governmental restrictions, or default and supply chain delays caused by third-party suppliers. Any suspension or termination invoked pursuant to this clause shall not entitle the Guest to any claim for damages, indemnity, or other compensatory relief.
If the Customer fails to fulfill their payment obligation, iL Fiore restaurant reserves the right to terminate extrajudicially or suspend the continuation or renewal of the current or future agreement, without compensation. This expressly includes: the failure to pay the agreed deposit amount in full or on time.
The Customer may unilaterally terminate or suspend the agreement if iL Fiore fails to fulfill its contractual obligations. The parties shall inform each other as soon as possible, in writing and with supporting grounds, of any intention to terminate.
10. Website Use & Cookie Policy
iL Fiore restaurant makes every effort to ensure that its website and related online applications operate optimally and without interruption. However, iL Fiore cannot be held liable for any interruptions and/or malfunctions, data loss, transmission of viruses or malware, or errors in offers or displayed prices resulting from incomplete information, typographical mistakes, discrepancies in color rendering, or outdated information.
To ensure optimal website functionality and enhance user navigation, 'cookies' and related tracking technologies may be placed on the terminal equipment, storage drives, or mobile devices of the Guest upon accessing the website. For comprehensive information concerning the categories, purpose, and management of cookies deployed by iL Fiore Restaurant, please refer to our dedicated Cookie Policy at https://ilfiore.gr/cookies.
11. Intellectual Property Rights
All intellectual works created by iL Fiore restaurant, regardless of their form, remain the exclusive property of iL Fiore. The customer is not permitted to distribute, copy, publish, or utilize in any manner images, recipes, texts, and similar intellectual works, whether independently or through third parties, without prior express permission.
If iL Fiore restaurant provides information from partners, authorities, or third parties to the customer, this is purely indicative, without any warranty as to the accuracy of its content.
12. Data Protection & Privacy
iL Fiore restaurant complies with the guidelines of the General Data Protection Regulation (GDPR) regarding privacy protection in the processing of personal data. Consequently, iL Fiore restaurant treats all customer data as confidential information and does not disclose it to third parties, unless prior consent has been obtained.
The customer has the right to access and rectify their personal data. Upon providing valid proof of identity, the customer may, by means of a written, dated, and signed request, receive a free written copy of their personal data. The customer may also object, free of charge, to the processing of their data for advertising purposes.
When executing reservations, table bookings, or orders via third-party digital platforms, mobile widgets, or web applications, the Guest is expressly required to acknowledge and consent to the specific terms and conditions and privacy policies governing the respective external platform.
13. Complaints & Dispute Resolution
These Terms & Conditions, as well as any contractual relationship arising between iL Fiore Restaurant and the Guest, shall be governed by and construed in accordance with the laws of Greece, without prejudice to any mandatory conflict-of-law rules or statutory consumer protection provisions of private international law. In the event of any dispute, controversy, or claim arising out of or in connection with the services provided, the competent courts of Larissa, Greece, shall have exclusive territorial and subject-matter jurisdiction, unless overriding consumer procedural rules designate an alternate forum. Pursuant to Regulation (EU) No 524/2013, consumers may also access the European Commission's Online Dispute Resolution (ODR) platform for extrajudicial settlement at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EL
The Guest acknowledges and agrees that all forms of communication, whether written or electronic (including emails, SMS, messaging applications, and digital booking logs), automated system backups, and closed-circuit television (CCTV) surveillance footage recorded in compliance with applicable privacy legislation, shall constitute valid, admissible, and conclusive evidentiary means in any dispute, administrative proceeding, or legal action between the parties.